Frequently asked questions about John Wieland Portal

 

Unregistered or Trying to Register?

Having problems registering?

If you are entering your Agreement ID number, the last name you use to register must appear exactly as it does for the Primary Buyer on the Purchase Agreement. For example, if the Purchase Agreement name reads Joe Smith Trust – you need to register with Trust as the last name.

If you have any further issues registering, feel free to contact our JW Portal Support Team at: ownersentry@pultegroup.com.

 

I closed on my home years ago. Can I still register?

Yes, you can register your home if your agreement ID number starts with "HB".

If your agreement ID does not start with "HB" rest assured your contract and warranty information is recorded and still valid; it's simply not accessible via our JW Portal tool. However, you do not need to register your home in order to submit a service request. To submit a service request, click on the link that says "Service" in the dark blue navigation bar to get started or click here.

 

 

Signing In

My username and password are not working.

Remember, the username and password you entered are case-sensitive, and your username is now your email address. Please verify and try again.

If you have any further issues signing in, feel free to contact our JW Portal Support Team at: ownersentry@pultegroup.com.

 

 

Service Requests

Do I need to set up an account to submit a service request?

No, an account isn't needed to submit a service request. Click on the link that says "Service" in the dark blue navigation bar to get started or click here.

 

I'd like to attach pictures regarding my service request. What file format should the pictures be?

Please send up to 3 images in .jpg format, no larger than 2mb each.

 

Is there a way to view all the service requests I've submitted?

No, we do not currently offer this view. You can contact your service department if you would like a summary.